---
title: "Understanding Account Suspension"
canonical: "https://youcan.shop/en/help/account-suspension"
locale: "en"
author: "Zouhir Bahij"
published_at: 2026-04-12T21:38:44+00:00
updated_at: 2026-09-21T17:17:14+00:00
breadcrumb: ["help.title", "Understanding Account Suspension"]
---

# Understanding Account Suspension

If your YouCan store has been suspended, this guide explains why it happened and how to reactivate it.

---

## Why was my store suspended?

The most common reason for suspension is an unpaid invoice. YouCan generates invoices automatically based on your subscription plan and platform usage. If a payment fails or an invoice remains unpaid past its due date, your store may be temporarily suspended.

Other possible reasons include: - Violation of YouCan's Terms of Service - Suspicious or fraudulent activity detected on your account

## How to reactivate your store

If your store was suspended due to an unpaid invoice, follow these steps:

1. **Check your due invoices**: Go to [Due Invoices](https://seller-area.youcan.shop/admin/invoices/due) to see any outstanding payments.
2. **Top up your balance**: Add funds to your YouCan balance. The system will automatically apply the payment to your pending invoice.
3. **Wait for reactivation**: Once the invoice is paid, your store will be reactivated automatically. This usually happens within a few minutes.

You can add funds to your balance here: [Top up balance](https://seller-area.youcan.shop/admin/settings/billing)

## How long does reactivation take?

After payment, your store is typically reactivated within minutes. In rare cases, it may take up to a few hours. If your store remains suspended after payment, contact [YouCan Support](https://youcan.shop/en/help/support).

## Preventing future suspensions

- Keep your YouCan balance funded so invoices are paid automatically. Your current balance is always visible in the top header bar of your seller dashboard.
- Save a payment card in [Payment Methods](https://accounts.youcan.shop/payment-methods) for quick top-ups.
- Review your invoices regularly from the [Invoices](https://seller-area.youcan.shop/admin/invoices) page. The Invoices page has four tabs: Payable (due), Paid (history), Credit, and AI Credit.
- If you plan to pause your store temporarily, consider downgrading to the default (Basic) plan to avoid charges. You can manage your subscription here: [Manage subscription](https://seller-area.youcan.shop/admin/packs).

## Suspended for another reason?

If your suspension is not related to billing, or if you believe it was made in error, please contact [YouCan Support](https://youcan.shop/en/help/support) with your store URL and a description of the issue. Our team will review your case and get back to you.

---

**Related articles:** - [How to View and Pay Invoices](https://youcan.shop/en/help/invoicing) - [How to Top Up Your YouCan Balance](https://youcan.shop/en/help/add-billing) - [How to Manage Your Subscription Plan](https://youcan.shop/en/help/manage-subscription)