---
title: "How to Use Mochi to Manage Your Online Store"
description: "Meet Mochi, YouCan’s intelligent assistant, which uses AI to simplify the management of your products and orders, the creation of images and landing pages, and all other tasks related to your store."
canonical: "https://youcan.shop/en/help/ai-mouchi"
locale: "en"
author: "Hicham Lotfi"
published_at: 2026-11-04T16:27:59+00:00
updated_at: 2026-11-04T16:34:29+00:00
categories: ["How to customize your store theme", "The insight", "Account management on YouCan", "Orders", "Coupons", "Customers", "Store", "General settings", "Settings", "Upsell", "Products"]
breadcrumb: ["help.title", "The insight", "How to Use Mochi to Manage Your Online Store"]
---

# How to Use Mochi to Manage Your Online Store

<span style="color: #000000">Mochi is YouCan's AI-powered assistant that helps you handle different tasks in your online store through simple text or voice messages, without having to navigate through multiple sections of your dashboard.</span>

<span style="color: #000000">You can use it to manage products and inventory, create product images and landing pages, track orders and customers, create discount coupons, check your store data, and much more.</span>

<span style="color: #000000">In this guide, you'll learn how to use Mochi and make the most of its features.</span>

### <span style="color: #000000">How to Access Mochi</span>

<span style="color: #000000">To start using Mochi, follow these steps:</span>

<span style="color: #000000">1. Log in to your YouCan account.</span>

<span style="color: #000000">2. Open your store dashboard.</span>

<span style="color: #000000">3. Click the Mochi icon located on the left side of the top bar.</span>

<span style="color: #000000">4. The chat window will open, and you can start sending your requests.</span>

### <span style="color: #000000">How to Send a Request to Mochi</span>

<span style="color: #000000">You can communicate with Mochi in two ways:</span>

- <span style="color: #000000">**Text messages:** Type your request in your preferred language, whether it's Arabic, Moroccan Darija, French, or English.</span>
- <span style="color: #000000">**Voice messages:** Click the voice recording icon and record your request. Each recording can be up to one minute long.</span>

<span style="color: #000000">Mochi responds in the same language as your latest message.</span>

<mark style="background-color: #fef08a">For best results, clearly and specifically describe your request to Mochi.</mark>

###   
<span style="color: #000000">How to Ask Mochi to Perform a Task</span>

<span style="color: #000000">Once you send a request, Mochi analyzes it and prepares a   Plan for your request, outlining the actions or changes it intends to make in your store.</span>

<span style="color: #000000">To proceed:</span>

1. <span style="color: #000000">Wait for Mochi to prepare the execution plan.</span>
2. <span style="color: #000000">Review the plan and make sure it matches your request.</span>
3. <span style="color: #000000">Click   Start to approve the plan.</span>
4. <span style="color: #000000">Mochi will then proceed with the task in your store.</span>

<span style="color: #000000"><mark style="background-color: #bbf7d0">Important: Mochi won't make any changes to your store without your approval and confirmation by clicking Start.</mark></span>

<span style="color: rgb(0, 0, 0)">If you don't approve the plan within 30 minutes, it expires automatically, and no changes will be made to your store.</span>

### <span style="color: #000000">Can You Undo Changes Made by Mochi?</span>

<span style="color: #000000">Yes. If you want to reverse a change made by Mochi, you can use the Undo option within 24 hours of its execution.</span>

<span style="color: #000000">This feature allows you to restore the previous state for changes supported by the undo option.</span>

<span style="color: #000000">Can You Send Multiple Requests at Once?</span>  
<span style="color: #000000">Yes. You don't need to wait for Mochi to finish its current task before sending another request.</span>

<span style="color: #000000">You can send multiple messages in a row. Mochi adds them to the Queue and processes them one at a time.</span>

### <span style="color: #000000">Is Mochi Free to Use?</span>

<span style="color: #000000">Chats and answers based on the Help Center are free.</span>

<span style="color: #000000">However, tasks that involve making changes to your store, creating landing pages, or generating images are charged using   AI Credits.</span>

- <span style="color: #000000">100 AI Credits = $1 USD.</span>
- <span style="color: #000000">Generating one image costs 9 AI Credits.</span>
- <span style="color: #000000">The cost of other tasks varies depending on the requested operation.</span>
- <span style="color: #000000">Each store receives a certain number of free replies per day.</span>
- <span style="color: #000000">Failed or canceled operations before execution are not charged, except for images that have already been generated.</span>

<mark style="background-color: #bbf7d0">YouCan also provides 50 free AI credits to explore Mochi's features.</mark>  


### <span style="color: #000000">Important Information</span>

- <span style="color: #000000">Before using Mochi, here are a few things you should know:</span>  
<span style="color: #000000">Mochi is currently available through your store's web dashboard. It is not yet available on the mobile app.</span>
- <span style="color: #000000">Only the store owner (  Owner  ) can use Mochi. This feature is not available to staff accounts (  Staff  ).</span>
- <span style="color: #000000">Mochi does not currently support managing refunds, store themes, domains, apps, payment methods, or staff accounts.</span>
- <span style="color: #000000">Mochi does not provide independent business advice, such as setting product prices or creating marketing strategies.</span>

#### <span style="color: #000000">Need additional help?</span>

<span style="color: #000000">If you encounter any issues while using Mochi, you can [contact the YouCan Support team](https://accounts.youcan.shop/support?_gl=1%2Abgtyi4%2A_gcl_au%2AMTAzNDM5Mjk0OC4xNzkzNjE3Mjg3LjU4NTY2MDc1NS4xNzkzODA1NzE4LjE3OTM4MDU3MTkuMTQyMzkwMDQ3OS4xNzkzODA1NzE4LjE3OTM4MDU3MTk.%2A_ga%2ANzkyODM0NTU0LjE3OTM2MTQ2MjQ.%2A_ga_LN3S0WSM3B%2AczE3OTM4MDQ2MDMkbzYkZzEkdDE3OTM4MDg1NDkkajQ5JGwwJGgxOTI0NzI4OTI3JGRrRzBaOXBGX3hkcnpHR3dGX3RReDRBZWZoa0hjbDJyc013&platform=YOUCAN_SHOP_STORE_ADMIN&store_id=e0234b62-5229-4df1-b671-3b3b3bcd203a) for assistance.</span>