Mochi is YouCan's AI-powered assistant that helps you handle different tasks in your online store through simple text or voice messages, without having to navigate through multiple sections of your dashboard.
You can use it to manage products and inventory, create product images and landing pages, track orders and customers, create discount coupons, check your store data, and much more.
In this guide, you'll learn how to use Mochi and make the most of its features.
How to Access Mochi
To start using Mochi, follow these steps:
1. Log in to your YouCan account.
2. Open your store dashboard.
3. Click the Mochi icon located on the left side of the top bar.
4. The chat window will open, and you can start sending your requests.
How to Send a Request to Mochi
You can communicate with Mochi in two ways:
- Text messages: Type your request in your preferred language, whether it's Arabic, Moroccan Darija, French, or English.
- Voice messages: Click the voice recording icon and record your request. Each recording can be up to one minute long.
Mochi responds in the same language as your latest message.
For best results, clearly and specifically describe your request to Mochi.
How to Ask Mochi to Perform a Task
Once you send a request, Mochi analyzes it and prepares a Plan for your request, outlining the actions or changes it intends to make in your store.
To proceed:
- Wait for Mochi to prepare the execution plan.
- Review the plan and make sure it matches your request.
- Click Start to approve the plan.
- Mochi will then proceed with the task in your store.
Important: Mochi won't make any changes to your store without your approval and confirmation by clicking Start.
If you don't approve the plan within 30 minutes, it expires automatically, and no changes will be made to your store.
Can You Undo Changes Made by Mochi?
Yes. If you want to reverse a change made by Mochi, you can use the Undo option within 24 hours of its execution.
This feature allows you to restore the previous state for changes supported by the undo option.
Can You Send Multiple Requests at Once?
Yes. You don't need to wait for Mochi to finish its current task before sending another request.
You can send multiple messages in a row. Mochi adds them to the Queue and processes them one at a time.
Is Mochi Free to Use?
Chats and answers based on the Help Center are free.
However, tasks that involve making changes to your store, creating landing pages, or generating images are charged using AI Credits.
- 100 AI Credits = $1 USD.
- Generating one image costs 9 AI Credits.
- The cost of other tasks varies depending on the requested operation.
- Each store receives a certain number of free replies per day.
- Failed or canceled operations before execution are not charged, except for images that have already been generated.
YouCan also provides 50 free AI credits to explore Mochi's features.
Important Information
- Before using Mochi, here are a few things you should know:
Mochi is currently available through your store's web dashboard. It is not yet available on the mobile app. - Only the store owner ( Owner ) can use Mochi. This feature is not available to staff accounts ( Staff ).
- Mochi does not currently support managing refunds, store themes, domains, apps, payment methods, or staff accounts.
- Mochi does not provide independent business advice, such as setting product prices or creating marketing strategies.
Need additional help?
If you encounter any issues while using Mochi, you can contact the YouCan Support team for assistance.