Every order is valuable for an online seller. But in Morocco, like in other emerging e-commerce markets, fake orders, the inability of the shopper to pay at delivery, unreachable customers, and other factors can quickly affect a store’s profitability.
That’s why YouCan launched Confirm, a phone call service made for sellers in Morocco. It saves you time by calling customers for you, so you only ship confirmed orders.
In this post, you'll discover:
What is YouCan Confirm and why it’s essential for sellers in Morocco
The exact steps to activate and use YouCan Confirm
The concrete benefits for your business
What is YouCan Confirm?
Confirm is a service provided by the YouCan platform that helps you turn leads into confirmed orders through personalized techniques and built in upselling. Each order is handled by a professional agent who contacts the customer, verifies key information, and confirms that the order is still valid and the customer is willing to pay for the order at delivery.
The goal is simple and clear: Reduce returns, improve delivery success, and secure your revenue.
Why is it crucial in Morocco to confirm your orders?
Many customers place orders but don’t respond to the delivery person. In fact, some provide fake information, while others simply change their minds after ordering.
With YouCan Confirm, these issues are handled before shipping, saving you time, money, and boosting your reputation as a seller.
A smooth integration
One of Confirm’s biggest advantages is its simplicity. No coding or third party tools are required. By activating Confirm, you get:
Automatic tracking of all new orders
Sure! Here's a simpler version:
Call tasks are instantly updated when a new order is placed.
Centralized management directly from your YouCan dashboard
Yes, everything is automated! Just track the call statuses from your dashboard.
YouCan Confirm: A strategic advantage for sellers in Morocco
YouCan Confirm is a key player and strategic tool for managing your sales efficiently. Its benefits include:
Less cancellations and returns
Thanks to the product confirmation process, no more shipping to fake or unserious clients. Ship with peace of mind!
Higher delivery rate
Only confirmed orders are sent out, improving your real delivery success rate.
Time saving
No need to call each customer yourself. The entire confirmation process is handled quickly and efficiently, with up to 1,000 orders processed per day.
Professional follow up and brand image improvement
Your customers receive a confirmation call after placing their order, reinforcing your professionalism and customer service image.
How does YouCan Confirm work?
Simple, fast, and efficient.Here are the steps to activate and use YouCan Confirm:
1. Activate your YouCan Confirm account
Before using the service, you need to fund your balance with at least 100 MAD.
2. Connect your store to YouCan Confirm
Whether you run a YouCan store or use a Google Sheet, you can take advantage of YouCan Confirm.
3. Enable "Auto Push"
No more manual lead imports/exports. Just activate Auto Push so every new order is automatically sent to the Leads tab.
4. Manage your products in the "Products" tab
YouCan Confirm auto imports your products to personalize the customer experience during the call. You can:
Add more details (size, variant, color, etc)
Write specific notes for the confirmation team
Define confirmation rules per product
5. Track calls through the "Leads" tab
This tab lists all orders that need confirmation, showing their status: pending, confirmed, no answer, etc. If a customer doesn’t answer, they are automatically scheduled for a callback.
You can also customize messages sent to clients who didn’t respond or didn’t confirm their orders.
6. Access your stats
The Statistics tab lets you view all your leads: in progress, confirmed, expired...
7. Boost your sales with Upsell
YouCan Confirm is more than just order validation. During each call, the agent can offer complementary products tailored to the customer’s needs.
For example, if a client orders a skincare item, the Confirm team may suggest a matching product bundle.
Result:
- Higher average order value
- More revenue without extra marketing effort
- A more personalized and enhanced customer experience
The importance of YouCan Confirm for your e-commerce business
YouCan Confirm is a major asset for any seller looking to optimize sales and operations. Here's why:
Easy account activation
A simplified activation process encourages fast and effective onboarding, helping you get results and ROI faster.
Easy store connection
Whether using a YouCan store or Google Sheet, linking to Confirm is seamless, so you can focus on selling.
Real time updates
YouCan Confirm provides instant order status updates, allowing you to react quickly, optimize campaigns, and stay on top of customer interactions. No more missed opportunities or delayed responses!
Complete Confirmation History
Gain full access to the entire confirmation history of your orders. This transparency enables deep performance analysis, strategy adjustments, and continuous improvement of your confirmation rate. It’s a powerful decision-making tool.
Use YouCan Ship for risk free delivery
With YouCan Ship, you benefit from a unique logistics model in Morocco:
No shipping fees upfront
Free returns
No logistics cost if the customer doesn’t receive the package
This makes deliveries smoother and more profitable.
Combining YouCan Confirm and YouCan Ship = an ultra secure and efficient system, here's why:
Confirmed order = +80% delivery success rate
Free returns = zero financial loss on failed deliveries
Easy claims and reimbursement process
With this system, your store sells more with fewer risks.
Confirm is more than a confirmation service: It’s a tailor made solution for sellers in Morocco who want to scale their business effectively. By integrating YouCan Confirm, you gain peace of mind, your customers gain trust, and your store grows stronger.
It’s time to professionalize your order management with YouCan Confirm. Activate it today and see the difference tomorrow.
Frequently Asked Questions (FAQ)
- Can all products be confirmed?
Yes, all types of products sold on YouCan are eligible.
- What if the customer wants to change the order?
The agent will note the request and send it to you for manual adjustment.