What we have in the all orders section ?

As introduced in the orders overview article, the All orders page contains a board of 7 important columns. In this article, you will be instructed on how to use them. 

On top of the page, you have a search bar that allows you to search by product or by order reference. You can also filter the orders by status by selecting one of the options of the filter button: All, Pending, Processed, Closed.

You will also find on the interface of this section, all the data related to each order separately:

• The order's reference: the most recent orders you received appear automatically at the top of the list.
•  The creation date of your orders.
•  The name of the customer who placed the order.
•  The payment status: Paid, Pending, or Unpaid.
•  The status of shipment: either Fulfilled or Unfulfilled.
•  The total column: shows the total price of the order.
•  The actions column: allows you to edit your order or print the order.

We also offer you on this page some other useful options, (you can find them at the bottom of the page), find below how you can use them : 

• The Mass operations button is where you can either write the refs of the orders separated with (,) or one on each line. Or import a CSV file in order to fulfil a list of orders with their tracking codes.
• The Export button allows you to export your orders and turn them into a downloadable file.
•  The "+Add an order" button allows you to create a new order from scratch.

Now that the All orders page is crystal clear, let’s focus on the order editing.

How to modify orders using the edit button in the Actions column?

When you want to modify a specific order, you simply need to click on Edit Order from the Actions column, then a new tab will appear showing you all the needed details. These are the actions you can do : 

• You can cancel the order, or request payment.
• The "fulfill order" button displays a case to type in the tracking number as well as a seller note. Once you click Save, the order becomes fulfilled and a notification letter will be sent to your customer.
• You can also mark the order as paid, which appears as another option on the same button that allows you to make a refund of the order. and thus you can enter the details of the refund request.

You can visit our YouTube channel to watch more tutorial videos that we provide to YouCan users.