As an online shop owner, you might face some issues in creating and managing your store, which is why YouCan gives you easy-to-use tools and on top of that, provides you with a support team available 24/7 to help you and solve your quests.
How to contact the support team?
YouCan crafted for you a detailed help center to guide you and help you use our features, you also have a Youtube channel where you can find educational videos on how to use the platform but if you can not find an answer to your question or have no clue on how to solve the issue, you can contact the support team, follow these steps :
1- Log in to your store and go to the Support section
2- Add the subject of your quests
3- Write a detailed description of your issue
4- Attach screenshots and any relevant document that might help us solve your issue
5- Hit the send button
Note:
When you are submitting your request, make sure to provide the support team with as many details and information as possible so they can help you.
Make sure to attach screenshots and videos (preferably under 1MB) so that the support team can easily identify and solve your issues.